Datenschutzerklärung

Privacy Policy (Datenschutzerklärung)

Last Updated: 8-14-2026

At Esowikishop ("we", "us", or "our"), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from esowikishop.com (the "Site"), as well as your rights regarding your data under the General Data Protection Regulation (GDPR) and other applicable laws.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

Personal Information you provide directly to us:

  • Order Information: Name, billing address, shipping address, payment information (including credit card numbers, PayPal details), email address, and phone number.

  • Customer Support Information: Information you provide when contacting us via email or our WhatsApp integration.

  • Marketing Information: Your email address if you choose to opt-in to our Newsletter.

Device Information collected automatically:

  • When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

  • As you browse the Site, we collect information about the individual web pages or products (such as crystals, books, or incense) that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

2. How We Use Your Information

We use the information we collect for the following purposes. If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases established by the GDPR:

  • Fulfilling Orders (Contractual Necessity): To process your payment, arrange for shipping via our couriers (e.g., DHL, DPD, Swiss Post, Austria Post, or Amazon), and provide you with invoices and/or order confirmations. We process this data to perform our contract with you.

  • Communication (Legitimate Interest & Contract): To communicate with you regarding your order, returns, or customer service inquiries.

  • Fraud Prevention (Legitimate Interest): To screen our orders for potential risk or fraud (in particular, your IP address). We have a legitimate interest in protecting our business and customers from fraudulent transactions.

  • Advertising & Marketing (Consent): With your explicit consent, to provide you with targeted advertisements, newsletters, or marketing communications we believe may be of interest to you.

  • Platform Integration (Legitimate Interest & Consent): To sync products, orders, and customer data with sales channels like Google Merchant Center, TikTok Shop, Meta, and Pinterest. Tracking via pixels is strictly based on your consent provided via our cookie banner.

3. Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us use your Personal Information, as described above:

  • E-commerce Platform: We use an e-commerce backend (e.g., Shopify) to power our online store.

  • Shipping & Fulfillment: We share your shipping address and contact details with logistics partners to deliver your esoteric goods and wellness products safely.

  • Payment Processors: We use secure third-party payment gateways. We do not store your raw credit card information on our servers.

  • Google: We share data with Google via Google Analytics and Google Merchant Center to understand how our customers use the Site and to showcase our products on Google Shopping. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy.

  • TikTok: We integrate with TikTok Shop and use the TikTok Pixel to measure ad performance, optimize campaigns, and sync order data for purchases made directly via the TikTok app. You can read TikTok’s privacy policy here: https://www.tiktok.com/legal/privacy-policy.

  • Meta (Facebook & Instagram): We use the Meta Pixel and Conversions API to measure ad performance, build targeted audiences, and understand how you interact with our Site. You can read more about how Meta uses your Personal Information here: https://www.facebook.com/policy.php.

  • Pinterest: We integrate with the Pinterest Tag to track ad conversions, optimize our marketing campaigns, and showcase products on the platform. You can read Pinterest’s privacy policy here: https://policy.pinterest.com/en/privacy-policy.

  • Other Social Channels: If you interact with our advertisements or social commerce features on other platforms (such as X/Twitter, Snapchat, or similar networks), we may share necessary conversion data with those platforms to measure engagement and optimize our campaigns.

  • Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements and marketing communications we believe may be of interest to you.

You can opt out of targeted advertising from our specific partners using the links below:

Additionally, you can opt out of some of these services and other third-party tracking by visiting the following portals:

5. Your Global Data Protection & Privacy Rights

Depending on where you reside, you have specific rights regarding your personal data under local privacy laws, including the GDPR (European Union & EEA), the UK GDPR (United Kingdom), the FADP (Switzerland), and various US State Privacy Laws (e.g., California CCPA/CPRA).

For Residents of the EEA, UK, and Switzerland: If you reside in the European Economic Area, the United Kingdom, or Switzerland, you are protected under strict European data protection laws. You have the right to:

  • The Right to Access: You have the right to request copies of your personal data that we hold.

  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions (e.g., it is no longer necessary for the purposes for which it was collected).

  • The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • The Right to Object: You have the right to object to our processing of your personal data, particularly for direct marketing purposes.

  • The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, in a structured, machine-readable format.

International Data Transfers (Europe): Because we operate globally and use service providers like Shopify, Google, and TikTok, Meta, Pinterest and other social channels your data may be transferred outside of Europe (e.g., to the United States). When this happens, we ensure that your data is protected by relying on legally approved transfer mechanisms, such as Standard Contractual Clauses (SCCs) or adequacy decisions approved by the European Commission, the UK ICO, and the Swiss Federal Data Protection and Information Commissioner.

For Residents of the United States (including California CCPA/CPRA): If you are a resident of California or other US states with comprehensive privacy laws, you have the right to:

  • Know what personal information is being collected about you.

  • Know whether your personal information is sold or shared and to whom.

  • Opt-Out of the Sale or Sharing of Personal Information: We do not "sell" your personal information for monetary value; however, sharing data with ad partners (like Meta, TikTok, Pinterest or Google) may be considered a "sale" or "sharing" under certain US laws. You may opt-out by contacting us.

  • Access and request the deletion of your personal information.

  • Non-discrimination for exercising your privacy rights.

For All Other Global Customers: No matter where you live, we believe in your right to privacy. Any customer, regardless of their geographic location, may contact us to request access to, correction of, or deletion of their personal information.

How to Exercise Your Rights: If you make a data request, we have one month (30 days) to respond to you. If you would like to exercise any of these rights, please submit a request by contacting us at:

  • Email: office@esowiki.com (Please include "Privacy Rights Request" in the subject line).

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This is necessary for tax and accounting purposes under EU law.

7. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. If any changes happen in our policies we will let you know in advance by email, whatsapp, or any other communication way.

8. Contact Us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your data rights, please contact us:

  • Email: office@esowiki.com

  • Phone: +43 676 49 11 07

  • Business Address: Business required here.

  • Data Protection Officer: Data Privacy Team, accessible via office@esowiki.com