AGB

Terms and Conditions (AGB)

Last Updated: 8-14-2026

Welcome to Esowikishop.com ("we", "us", "our"). Please read these Terms of Service ("Terms", "Terms and Conditions") carefully before using the esowikishop.com website (the "Service") operated by Esowikishop.

By accessing or using the Service, making a purchase, or engaging with our store, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence (e.g., 18 years old in the EU).

2. Products and Services

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's or mobile display of any color will be accurate.

Natural Variations: Many of our items, such as raw crystals, gemstones, and herbs, are natural products. As such, variations in color, size, shape, and weight are normal and expected. These natural variations do not constitute a defect.
Availability: All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

3. Medical & Efficacy Disclaimer (Important)

The spiritual, esoteric, and wellness products sold on Esowikishop (including but not limited to crystals, gemstones, herbs, Reiki supplies, and aromatherapy) are strictly for decorative, spiritual, and entertainment purposes.

Not Medical Advice: None of our products are intended to diagnose, treat, cure, or prevent any physical or mental disease.
No Substitutes: The use of our products should never replace professional medical treatment or advice from a licensed healthcare provider.
Personal Responsibility: Any information provided on our website regarding the metaphysical or healing properties of stones, herbs, or rituals is derived from historical or traditional sources and is not scientifically proven. Esowikishop accepts no liability for how you choose to use these products.

4. Pricing and Billing

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice.

Taxes: For customers within the European Union (EU), prices displayed include applicable VAT.
Import Duties: For customers outside the EU (including Switzerland, the UK, and the USA), you are solely responsible for any import taxes, customs duties, and fees levied by your destination country.
Accuracy of Billing: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

5. Shipping & Returns

Your purchase is governed by our Shipping Policy and Return Policy.

By agreeing to these Terms and Conditions, you acknowledge that you have read and accepted our Shipping Policy, including our standard (2-5 days) and extended (10-20 days) delivery times.

We offer a voluntary 30-Day Return Policy with specific stipulations for hygiene and safety. Notice for EU Customers: This voluntary 30-day policy does not affect or restrict your statutory 14-day right of withdrawal (Widerrufsrecht). Please review our complete Return & Refund Policy page for full details on your legal rights and our voluntary return extensions.

6. Third-Party Links

Certain content, products, and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

7. User Comments, Feedback, UGC and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

8. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances (including GDPR); (d) to submit false or misleading information; (e) to upload or transmit viruses or any other type of malicious code.

9. Limitation of Liability and Warranties

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

In no case shall Esowikishop, our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

Note for EU Consumers: Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be legally limited or excluded under applicable Austrian and EU law.

10. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Austria, without regard to its conflict of law provisions.

11. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We also send emails to all of our customers with updated policies notifications.